Terms of sale
This document is an offer by a sole proprietor (the “Maker”) to enter into an agreement for a custom-made dress with any person (the “Customer”) who has placed an order on the website or in a chat.
1. Subject
The Maker undertakes to make an item for the Customer — an evening or wedding dress — to individual measurements, and the Customer undertakes to accept and pay for it. Each dress is made as a single piece; the color, length, neckline depth and sleeve length are agreed before work begins.
2. Order
An order is placed through the form on the website or in a chat on Instagram, TikTok or Telegram. The Maker then contacts the Customer to confirm the measurements (and explains in the chat how to take them yourself), as well as wishes and timing. The agreement is concluded once the prepayment has been made.
3. Price and payment
The price is shown on the website and may change depending on agreed changes to the design. Payment is made in two parts: a prepayment to start work and buy materials, and the balance before the item is shipped. The Maker states the prepayment amount when the order is placed. The prepayment covers the fabric and trims bought for the specific dress, so it is non-refundable once cutting has begun.
4. Timing
The approximate making time is two to six weeks; the Maker gives the exact date when the order is placed, as it depends on the design, fabric and workload. The countdown starts on the day the prepayment is received and all of the Customer’s measurements and wishes have been provided. If there is a delay caused by the Maker, the Customer is informed immediately and a new date is agreed.
5. Delivery
After full payment, the item is handed over to the Nova Poshta delivery service — to a branch, parcel locker or by courier to any city in Ukraine. International shipping is calculated separately after the parcel is weighed. The Maker sends the Customer the tracking number on the day of dispatch.
6. Returns and exchanges
The dress is an item made to an individual order and, under Ukrainian law, items of proper quality cannot be returned or exchanged. If a manufacturing defect is found, the Maker will fix it at their own expense or, if that is not possible, refund the amount paid.
7. Personal data
The Customer provides their name, phone number and wishes solely to fulfil the order. How the data is processed is described in the Privacy policy.
8. Contact and payment
Questions about the order, price and payment method are agreed between the Maker and the Customer in a private chat — on Instagram, TikTok or the messenger the Customer chose in the request. The Maker sends the payment details personally once the details have been agreed.
Version of 8 September 2026